Claim up to €600 per passenger

For delayed or cancelled flight, denied boarding or missed connection

According to European Commission Regulation 261/2004 and Turkish Regulation On Air Passenger Rights, if your flight was delayed, you are eligible for compensation. The flight must satisfy the necessary conditions.

The compensation for delayed/cancelled flight or denied boarding can be €125-€600. The amount can vary with flight distance and delay duration (below you can find detailed information on the compensation size).

The condition is that one of the following happened to you:

  • Your flight is delayed for more than 3 hours
  • Your flight is cancelled
  • Your flight is delayed for less than 3 hours, but you miss a connection flight and arrive to your final destination more than 3 hours late
  • You were denied boarding because of lack of vacant seats (overbooking)

Other conditions:

  • The flight must not be delayed due to weather or other extraordinary conditions.
  • The flight must have been commenced no later than 6 years ago;

Your flight route and airline should comply with certain criteria to fall under the regulation of the EU law

frequently asked questions

My flight has been delayed. Am I eligible for compensation?
If you reached your final destination with a delay of more than 3 hours, you are entitled to get compensation from €250 to €600. The delay should not be caused by extraordinary circumstances: unfavorable weather conditions strike risk of act of terrorism If the delay is more than 2 hours, you are entitled to additional support from the airline: free phone calls free refreshments free meals free accommodation free transfer to accommodation
We already submitted a claim to the airline, and they rejected. Can you help?
This is a normal situations, since airlines hardly ever agree to pay at once. Our experience working with airlines lets us maximize the chances to get compensation before court. If airline still rejects to pay, we prepare for court procedure to ensure successful resolution of the case.
Do I have to be a EU or Turkey citizen to be eligible for the compensation?
No. You can claim your compensation without holding a EU or Turkey citizenship, which does not affect the implementation of the regulation.
How can Compensair help me?
How can Compensair help me? Detailed analysis of the case and proof preparation Claim draft Legal dialogue with the airline If necessary (we take all the costs and risks): Preparation for court Court procedure You are always aware of your application status via your personal profile and our notifications.
What will it cost to get the compensation?
We charge 25% (VAT included) of the compensation amount as a fee. We charge this fee only after receiving compensation, so you get you compensation minus our fee.
How long does it take to get compensation?
We try to get you your compensation as soon as possible. Some airlines respond in 2-3 days, some other - in 4-6 weeks. On average we ensure pre-court acceptance within first 8 weeks after claim submission. If court process is involved, the duration can reach 16-20 weeks.
Which countries and airlines fall under EU and Turkey regulation?
The EU regulation applies if: The country of departure is the member of EU whatever is the operating airline The flight is operated by an airline registered in EU (as well as Iceland, Norway or Switzerland)
What if my flight disruption happened long ago?
If your flight was delayed or cancelled, or you were denied boarding within last 2-6 years (depending on the operating airlne and your route), you are entitled to compensation and can submit an application to Compensair.

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